Customer Service
- Ordering
- After you place an order on avfstore.com, you will receive a confirmation email, which will have an order number in it. In case you have any questions about your order, please refer to this order number when you contact us.
- Online Transaction Security
- avfstore.com has a verified account with PayPal to ensure that all of our online transactions are 100% secure and guaranteed. Please note that all of your information is 100% secure and will not be sold to third parties. If you don't have a PayPal account, you can click the link "Don't have a PayPal account?" on the PayPal checkout page to be redirected to a page where you can enter your credit card information.
avfstore.com uses 256 bit SSL (Secure Socket Layer) to secure any and all pages that collect and transmit personal information as well as credit card information. - Shipping & Delivery
- Your transaction will be handled quickly and with the utmost discretion. avfstore.com is an online drop-ship retailer, so the orders will usually be shipped out from different manufacturers within 48 hours after they are confirmed.
- Returns & Replacements
- You may return your order within 30 days after receiving for a refund of your purchase price excluding 20% restocking fee. We encourage our customers carefully exam the package (s) upon receiving and note on delivery receipt any damage to the outside carton(s) and / or shortage. Any concealed damage needs to be reported within 10 days and all inside contents including inside and outside packaging material should be available for pick up. avfstore.com is not liable for freight damage reported after 10 days upon receiving or if packaging material is missing. Please contact us for returning address.
